KTA Programmes


1.    9 Months  : Certificate Course In Aviation Management 

A.    Introduction: 

Our Training Programs are conceptualized and designed by professionals to meet Industry Standards. While defining the curriculum, we are equally mindful of the principles of effective learning by ensuring they are :

1.    Customized to meet specific Learning Needs.
2.    Comprehensive to meet Industry Needs
3.    Tailored to encourage Student's engagement and interaction
In the final analysis we will not only impart knowledge but will also facilitate you to embark on a journey of discovering your inner self and potential. These are made achievable through: 

B.    Course Overview: 

A Comprehensive study of In-flight and Ground Handling Services that define the Functions and requisite Skills in Services and People Management within the Aviation Industry.   

C.    Learning the Good Things: 

Offers you extensive Learning Elements in realizing your Professional and Personal Development in English both the  In – Flight and Ground Handling Services  : 

                
01. Image And Impression Management 

Gives you a new makeover that enhances both your Corporate and Individual image. You will learn to acquire distinguished conduct that is admired thus building credibility to differentiating you in a competitive market. Training curriculum includes : 

•    Grooming and Deportment
•    Etiquette and Social Norms
•    Body Language in Communication
•    Basic and Advanced English 

We share the responsibility and commitment to transform you to....A New You; an individual who is confident and inspired to take on the challenges ahead.

Grooming And Deportment 

Provides you with all the necessities to enhance your image and impression management, etiquette and social skills.
It gives you a new makeover that enhances both your Corporate and Individual image. You will learn to acquire distinguished conduct that is admired thus building credibility to differentiating you in a competitive market. :  

Advance English Lessons 

Are conducted during Saturday Tutorials to further intensify your Social Engagement Skills and Conversational Abilities. This will not only set you apart as a well groomed but also an equally well spoken individual who is befitting for positioning in the Service Industry

 02. Customer Care Fundamentals 

Discovering your potential as the Service Provider and the basics of Customer Management contributing to Customer Delight and Retention

You will have the opportunity to appreciate :

•    Role of the Service Provider
•    Know the Different Guest Profiles
•    Service Value Chain for Guest Delight
•    Redefine Courtesy Techniques in Guest Management

03. Personality Development 

A fundamental essential of the Service Industry revolves around the human factor. The program circumvent on Leadership Dynamics and people engagement under different circumstances.
You will have the opportunity to appreciate : 

•    Attitude Formation for Success
•    Team Dynamics and Service Delivery
•    Understanding Emotional Quotient
•    Motivation Fundamentals 

Our program sees the eventuality of your development perspectives in honing your people management skills to ease work related challenges.

Training Methodology :

LECTURES : - Power Point Presentation
    - Question & Answer
    - Self Assessment

VISUAL : - Video Presentation

AUDIO : - Voice Recording & Playback

ACTIVITY : - Role Play & Sharing of Experience
    - Demonstration & Practical Application
    - Presentation & Impromptu Speech making
    - Games
    - Group Discussion



 04. Soaring In The Sky - Cabin Crew In-Flight Service 

Provides you with a comprehensive study on the fundamentals of Aviation Learning, In-flight Service Management and Aviation Safety. The framework is modeled to meet Airline specifications and standards to include :

•    Aviation Fundamentals’
•    Standing Order 
•    Announcement Delivery
•    Cabin Familiarization
•    Galley Management
•    Aircraft Familiarization Visit
•    Aviation Food and Beverage
•    Key Performance Area
•    In-flight Service Procedures
•    Meal Service Delivery
•    Dining Etiquette
•    Service Excellence
•    Aviation Safety 

Understanding the refinement of finer aspects of service delivery will certainly set you apart with the necessary skills to place you above competition both in the Aviation and Service Industry.


Training Methodology :

LECTURES : - Power Point Presentation
    - Question & Answer
    - Self Assessment
    - Task Sheet

VISUAL : - Video Presentation

AUDIO : - Voice Recording & Playback

ACTIVITY : - Role Play & Sharing of Experience
    - Demonstration & Practical Application
    - Simulation
    - Presentation
    - Games
    - Group Discussion
    - Dry Run - Practical with Equipment

                  

05. Grounding Handling Services


Provides an insight into Aviation History and Airline Codes that are followed strictly by International and Domestic Airlines to facilitate Operational and Service Delivery Requisites. 

The program is designed to cover all essential aspects of Ground Handling : 

•    Introduction to the Aviation Industry
•    Airport Terminology
•    Introduction to ASirport Services
•    Reservation & Baggage Screening
•    Queue Management
•    Check In Procedures
•    Acceptance of Baggae
•    Guest Excellence
•    Baggage Make up Area
•    Security Hold Area & Boarding Gate
•    Announcements
•    Arrival Procedures
•    Delayed & Cancelled Flights
•    Types of Aircrafts
•    RAMP Management
•    Frequesnt Flyer Program
•    SABRE – Basic Reservation & Check in
•    Guided Tour of Aircrapt

Training Methodology:

LECTURES: - Power Point Presentation
    - Question & Answer
    - Self Assessment
    - Task Sheet

VISUAL : - Video Presentation

AUDIO : - Voice Recording & Playback

ACTIVITY : - Role Play & Sharing of Experience
    - Demonstration & Practical Application
    - Simulation
    - Presentation
    - Exercises
    - Group Discussion


6. Business Management

The Value Addition of this Curriculum: 

The rigour of this course will be of the highest order. On completion of this programme, the trainees will have more than a fair idea of the nuances of Business Management.
The trainees will be taken through the process of Management, along with specific modules on the four major verticals that Management is divided into, namely Marketing, Finance =, Human Resource & Operations.
The trainees will take their first step towards professional Management Education with Management inputs from one of the best B- schools in India, and will emerge as true professionals.


The Key Features:   
This programme is specially designed for the trainees of Kingfisher Training Academy and though inclined towards the Aviation and Hospitality sectors, also carries relevance as far as General Business Management is concerned.
Quality education, introduction to best practices both industry and sector wise, rigourous assessment and interactive learning sessions will be the key features of this curriculum.

The Curriculum:
The curriculum will consist f the following subjects:
1.    Principles & Practice of Management
2.    Managerial Economics
3.    Mathematics &  Statistics
4.    Introduction to IT and MS Office
5.    Marketing Management
6.    Introduction to Financial Management
7.    Introduction to Human Resource Management
8.    Introduction to Operations Management  


D.    Trainee Engagement

Objective:    Providing our Students the Training requirements to enable them to participate in the various Promotion Exercises which will encompass the Recruitment of Candidates Processes to the Placement Activities of the Students

Areas of Engagement:
1.    Tele-calling
2.    Admission
3.    Ground Level Promotions 
4.    Placements    

   
 Benefits are tremendous in view of the exposure received to:

1.    Enhance their Communication Skills
2.    Develop Self Confidence that leads to better self esteem
3.    “Earn while you Learn” opportunities

1.    Customized to meet specific Learning Needs.
2.    Comprehensive to meet Industry Needs
3.    Tailored to encourage Student's engagement and interaction
In the final analysis we will not only impart knowledge but will also facilitate you to embark on a journey of discovering your inner self and potential. These are made achievable through: 

B.    Course Overview: 

A Comprehensive study of In-flight and Ground Handling Services that define the Functions and requisite Skills in Services and People Management within the Aviation Industry.   

C.    Learning the Good Things: 

Offers you extensive Learning Elements in realizing your Professional and Personal Development in English both the  In – Flight and Ground Handling Services  : 

                
01. Image And Impression Management 

Gives you a new makeover that enhances both your Corporate and Individual image. You will learn to acquire distinguished conduct that is admired thus building credibility to differentiating you in a competitive market. Training curriculum includes : 

•    Grooming and Deportment
•    Etiquette and Social Norms
•    Body Language in Communication
•    Basic and Advanced English 

We share the responsibility and commitment to transform you to....A New You; an individual who is confident and inspired to take on the challenges ahead.

Grooming And Deportment 

Provides you with all the necessities to enhance your image and impression management, etiquette and social skills.
It gives you a new makeover that enhances both your Corporate and Individual image. You will learn to acquire distinguished conduct that is admired thus building credibility to differentiating you in a competitive market. :  

Advance English Lessons 

Are conducted during Saturday Tutorials to further intensify your Social Engagement Skills and Conversational Abilities. This will not only set you apart as a well groomed but also an equally well spoken individual who is befitting for positioning in the Service Industry

 02. Customer Care Fundamentals 

Discovering your potential as the Service Provider and the basics of Customer Management contributing to Customer Delight and Retention

You will have the opportunity to appreciate :

•    Role of the Service Provider
•    Know the Different Guest Profiles
•    Service Value Chain for Guest Delight
•    Redefine Courtesy Techniques in Guest Management

03. Personality Development 

A fundamental essential of the Service Industry revolves around the human factor. The program circumvent on Leadership Dynamics and people engagement under different circumstances.
You will have the opportunity to appreciate : 

•    Attitude Formation for Success
•    Team Dynamics and Service Delivery
•    Understanding Emotional Quotient
•    Motivation Fundamentals 

The rigour of this course will be of the highest order. On completion of this programme, the trainees will have more than a fair idea of the nuances of Business Management.
The trainees will be taken through the process of Management, along with specific modules on the four major verticals that Management is divided into, namely Marketing, Finance =, Human Resource & Operations.
The trainees will take their first step towards professional Management Education with Management inputs from one of the best B- schools in India, and will emerge as true professionals.


The Key Features:   
This programme is specially designed for the trainees of Kingfisher Training Academy and though inclined towards the Aviation and Hospitality sectors, also carries relevance as far as General Business Management is concerned.
Quality education, introduction to best practices both industry and sector wise, rigourous assessment and interactive learning sessions will be the key features of this curriculum.

The Curriculum:
The curriculum will consist f the following subjects:
1.    Principles & Practice of Management
2.    Managerial Economics
3.    Mathematics &  Statistics
4.    Introduction to IT and MS Office
5.    Marketing Management
6.    Introduction to Financial Management
7.    Introduction to Human Resource Management
8.    Introduction to Operations Management  


D.    Trainee Engagement

Objective:    Providing our Students the Training requirements to enable them to participate in the various Promotion Exercises which will encompass the Recruitment of Candidates Processes to the Placement Activities of the Students

Areas of Engagement:
1.    Tele-calling
2.    Admission
3.    Ground Level Promotions 
4.    Placements    

   
 Benefits are tremendous in view of the exposure received to:

1.    Enhance their Communication Skills
2.    Develop Self Confidence that leads to better self esteem
3.    “Earn while you Learn” opportunities

1.    Customized to meet specific Learning Needs.
2.    Comprehensive to meet Industry Needs
3.    Tailored to encourage Student's engagement and interaction
In the final analysis we will not only impart knowledge but will also facilitate you to embark on a journey of discovering your inner self and potential. These are made achievable through: 

B.    Course Overview: 

A Comprehensive study of In-flight and Ground Handling Services that define the Functions and requisite Skills in Services and People Management within the Aviation Industry.   

C.    Learning the Good Things: 

Offers you extensive Learning Elements in realizing your Professional and Personal Development in English both the  In – Flight and Ground Handling Services  : 

                
01. Image And Impression Management 

Gives you a new makeover that enhances both your Corporate and Individual image. You will learn to acquire distinguished conduct that is admired thus building credibility to differentiating you in a competitive market. Training curriculum includes : 

•    Grooming and Deportment
•    Etiquette and Social Norms
•    Body Language in Communication
•    Basic and Advanced English 

We share the responsibility and commitment to transform you to....A New You; an individual who is confident and inspired to take on the challenges ahead.

Grooming And Deportment 

Provides you with all the necessities to enhance your image and impression management, etiquette and social skills.
It gives you a new makeover that enhances both your Corporate and Individual image. You will learn to acquire distinguished conduct that is admired thus building credibility to differentiating you in a competitive market. :  

Advance English Lessons 

Are conducted during Saturday Tutorials to further intensify your Social Engagement Skills and Conversational Abilities. This will not only set you apart as a well groomed but also an equally well spoken individual who is befitting for positioning in the Service Industry

 02. Customer Care Fundamentals 

Discovering your potential as the Service Provider and the basics of Customer Management contributing to Customer Delight and Retention

You will have the opportunity to appreciate :

•    Role of the Service Provider
•    Know the Different Guest Profiles
•    Service Value Chain for Guest Delight
•    Redefine Courtesy Techniques in Guest Management

03. Personality Development 

A fundamental essential of the Service Industry revolves around the human factor. The program circumvent on Leadership Dynamics and people engagement under different circumstances.
You will have the opportunity to appreciate : 

•    Attitude Formation for Success
•    Team Dynamics and Service Delivery
•    Understanding Emotional Quotient
•    Motivation Fundamentals 

The rigour of this course will be of the highest order. On completion of this programme, the trainees will have more than a fair idea of the nuances of Business Management.
The trainees will be taken through the process of Management, along with specific modules on the four major verticals that Management is divided into, namely Marketing, Finance =, Human Resource & Operations.
The trainees will take their first step towards professional Management Education with Management inputs from one of the best B- schools in India, and will emerge as true professionals.


The Key Features:   
This programme is specially designed for the trainees of Kingfisher Training Academy and though inclined towards the Aviation and Hospitality sectors, also carries relevance as far as General Business Management is concerned.
Quality education, introduction to best practices both industry and sector wise, rigourous assessment and interactive learning sessions will be the key features of this curriculum.

The Curriculum:
The curriculum will consist f the following subjects:
1.    Principles & Practice of Management
2.    Managerial Economics
3.    Mathematics &  Statistics
4.    Introduction to IT and MS Office
5.    Marketing Management
6.    Introduction to Financial Management
7.    Introduction to Human Resource Management
8.    Introduction to Operations Management  


D.    Trainee Engagement

Objective:    Providing our Students the Training requirements to enable them to participate in the various Promotion Exercises which will encompass the Recruitment of Candidates Processes to the Placement Activities of the Students

Areas of Engagement:
1.    Tele-calling
2.    Admission
3.    Ground Level Promotions 
4.    Placements    

   
 Benefits are tremendous in view of the exposure received to:

1.    Enhance their Communication Skills
2.    Develop Self Confidence that leads to better self esteem
3.    “Earn while you Learn” opportunities