Our Training Programs are conceptualised and designed by professionals to meet Industry Standards. While
defining the Curriculum, we are equally mindful of the principles of effective learning by ensuring they are:

1. Customised to meet specific Learning Needs
2. Comprehensive to meet Industry Needs
3. Tailored to encourage Student's engagement and interaction

 

In the final analysis we will not only impart knowledge but will also facilitate you
to embark on a journey of discovering your inner self and potential.

 

 

A comprehensive study of In-flight and Ground Handling Services and Hospitality Management that define the Functions and required Skills in Services and People Management within the Aviation and Hospitality Industry

 

 

Offers you extensive Learning Elements in realising your Professional and Personal Development in English, Air hostess / flight steward and Airport services Hotel Hospitality Management:

 

Gives you a new makeover that enhances both your Corporate and Individual image.

 

Training Curriculum includes :

1. Grooming and Deportment

2. Etiquette and Social Norms

3. Body Language in Communication

4. Basic and Advanced English

 

We share the responsibility and commitment to transform you to....A New You;

an individual who is confident and inspired to take on the challenges ahead.

 

Grooming And Deportment

 

Provides you with all the necessities to enhance your Image and Impression Management, Etiquette and Social Skills.

You will learn to acquire distinguished conduct that is admired thus building credibility

to differentiate you in a competitive market.

 

Advance English Lessons

 

Are conducted during Saturday Tutorials to further intensify your Social Engagement Skills
and Conversational Abilities. This will not only set you apart as a well groomed but also an equally well spoken individual
who is befitting for positioning in the Service Industry.

Discovering your potential as the Service Provider and the basics of Customer Management contributing to
Customer Delight and Retention.

 

You will have the opportunity to appreciate :

1. Role of the Service Provider

2. Know the Different Guest Profiles

3. Service Value Chain for Guest Delight

4. Redefine Courtesy Techniques in Guest Management

5. Specific Guest Engagement Skills

6. Communication Cue

7. Listening Acumen

A fundamental essential of the Service Industry revolves around the human factor.

The program circumvents the Leadership Dynamics and people engagement under different circumstances.

 

You will have the opportunity to appreciate :

1. Attitude Formation for Success

2. Team Dynamics and Service Delivery

3. Understanding Emotional Quotient

4. Motivation Fundamentals

 

Our program sees the eventuality of your development perspectives in honing your people management skills to ease work related challenges.

Training Methodology :

 

LECTURES :

- Power Point Presentation

- Question and Answer

- Self Assessment

 

VISUAL : - Video Presentation

 

AUDIO : - Voice Recording and Playback

 

ACTIVITY : -

Role Play and Sharing of Experience

- Demonstration and Practical Application

- Presentation and Impromptu Speech making

- Games

- Group Discussion

Provides you with a comprehensive study on the fundamentals of Cabin Crew Learning,

In-flight Service Management and Aviation Safety. The framework is modeled to meet

 

Airline Specifications and Standards to include :

 

1. Aviation Fundamentals

2. Standing Order

3. Announcement Delivery

4. Cabin Familiarization – Wide and Narrow Body Aircraft

5. Galley Management

6. Aviation Food and Beverage

7. Key Performance Area

8. Meal Service Procedures

9. Meal Service Delivery

10. Dining Etiquette

11. Route Information

12. In-flight Sales

13. Service Excellence & Service Recovery

14. Aviation Safety

 

Understanding the refinement of finer aspects of service delivery as an air hostess / flight steward will certainly set you apart with the necessary skills to place you above the competition in both the Aviation and Service Industry.

 

Training Methodology :

 

LECTURES :

- Power Point Presentation

- Question and Answer

- Self Assessment

 

VISUAL : - Video Presentation

 

AUDIO : - Voice Recording and Playback

 

ACTIVITY :

- Role Play and Sharing of Experience

- Demonstration and Practical Application

- Simulation

- Presentation

- Games

- Group Discussion

- Dry Run - Practical with Equipment

Provides an insight into Aviation History, Airline Codes and Service Fundamentals that are followed strictly by International
and Domestic Airlines to facilitate Operational and Service Delivery Requisites.

 

The program is designed to cover all essential aspects of Ground Handling :

 

1. Introduction to Airport Division

2. Aviation Fundamentals

3. Reservations : Baggage Screening and Queue Management

4. Check In Procedures

5. Baggage Make up Area

6. Security Hold Area and Boarding Gate

7. Boarding Gate Formalities and Announcements

8. Arrival Procedures

9. RAMP Management

10. Frequent Flyer Program

11. SABRE - Basic Reservation and Check- in

12. Airport Familiarisation Visit

 

Training Methodology:

 

LECTURES:

- Power Point Presentation

- Question and Answer

- Self Assessment

- Task Sheet

 

ACTIVITY:

- Role Play and Sharing of Experience

- Demonstration and Practical Application

- Simulation

- Presentation

- Exercises

- Group Discussion

 

Highlights the Demanding Role and Responsibilities of the Hotel Front Office and the Food and Beverage Service Provider and while focusing on the Functions of the various Departments, the Systems and Procedures followed which enable the Hotel
to achieve Revenue.

 

To further consolidate their capabilities in real time situational handling, they will be assigned an optional Internship with Leading Hotels. This practical experience will help Trainees get an actual feel of the work and Organisational Culture of the Hotel

 

The Learning Curriculum has been framed in line with the Hospitality Specifications and Functional Requisites to include :

 

1. Classification of Hotel

2. Room Control

3. Reservations

4. Front Desk Management

5. Bell Desk Operations

6. Guest Relations

7. Concierge and Airport Services

8. Business Centre

9. Butler Service

10. Housekeeping Desk

11. Floor and Public Area Management

12. Uniform Room and Laundry

13. Horticulture

14. Private and Mini Bar

15. Spa Service

16. Security

17. Food Production Basics

18. French Classical Menu

19. Culinary, International Cuisine and Breakfast Service

20. Types of Services, Banqueting and Conferencing

21. Cover Set up and Table Layout out

22. Bar Operations

 

Training Methodology :

 

LECTURES:

- Power Point Presentation

- Question and Answer

- Self Assessment

- Task Sheet

 

ACTIVITY:

- Role Play and Sharing of Experience

- Demonstration and Practical Application

- Simulation

- Presentation

- Exercises

- Group Discussion