Our training programs are conceptualised and designed by professionals to meet Industry Standards. While

defining the Curriculum, we are equally mindful of the principles of effective learning by ensuring they are:

 

1. Customised to meet specific Learning Needs

2. Comprehensive to meet Industry Needs

3. Tailored to encourage Student's engagement and interaction

 

In the final analysis we will not only impart knowledge but will also facilitate you
to embark on a journey of discovering your inner self and potential.

 

 

A comprehensive study of Airhostess / Flight Steward and Airport Services and that defines the Functions and required Skills in Services and People Management within the Aviation Industry.

 

 

Offers you extensive Learning Elements in realising your Professional and Personal Development in English, Air hostess / flight steward and Airport services Hotel Management:

 

Gives you a new makeover that enhances both your Corporate and Individual image.

 

Training Curriculum includes :

 

1. Grooming and Deportment

2. Etiquette and Social Norms

3. Body Language in Communication

4. Basic and Advanced English

 

We share the responsibility and commitment to transform you to....A New You; an individual who is confident and inspired to take on the challenges ahead.

 

Grooming And Deportment

 

Provides you with all the necessities to enhance your Image and Impression Management, Etiquette and Social Skills.

You will learn to acquire distinguished conduct that is admired thus building credibility to differentiate you in a competitive market.

 

Advance English Lessons

 

Are conducted during Saturday Tutorials to further intensify your Social Engagement Skills and Conversational Abilities. This will not only set you apart as a well groomed but also an equally well spoken individual who is befitting for positioning in the Service Industry.

Discovering your potential as the Service Provider and the basics of Customer Management contributing to Customer
Delight and Retention.

 

You will have the opportunity to appreciate :

 

1. Role of the Service Provider

2. Know the Different Guest Profiles

3. Service Value Chain for Guest Delight

4. Redefine Courtesy Techniques in Guest Management

5. Specific Guest Engagement Skills

6. Communication Cue

7. Listening Acumen

A fundamental essential of the Service Industry revolves around the human factor.

The program circumvents the Leadership Dynamics and people engagement under different circumstances.

 

You will have the opportunity to appreciate :

 

1. Attitude Formation for Success

2. Team Dynamics and Service Delivery

3. Understanding Emotional Quotient

4. Motivation Fundamentals

Our program sees the eventuality of your development perspectives in honing your people management skills to ease work related challenges.

 

Training Methodology :

 

LECTURES :

- Power Point Presentation

- Question and Answer

- Self Assessment

 

VISUAL : - Video Presentation

 

AUDIO : - Voice Recording and Playback

 

ACTIVITY :

- Role Play and Sharing of Experience

- Demonstration and Practical Application

- Presentation and Impromptu Speech making

- Games

- Group Discussion

Provides you with a comprehensive study on the fundamentals of Cabin Crew Learning, Air hostess / Flight steward Service Management and Aviation Safety. Understanding the refinement of finer aspects of service delivery will certainly set you apart with the necessary skills to place you above competition both in the Aviation and Service Industry.

The framework is modeled to meet Airline Specifications and Standards to include :

 

1. Aviation Fundamentals

2. Standing Order

3. Announcement Delivery

4. Cabin Familiarization – Wide and Narrow Body Aircraft

5. Galley Management

6. Aviation Food and Beverage

7. Key Performance Area

8. Meal Service Procedures

9. Meal Service Delivery

10. Dining Etiquette

11. Route Information

12. In-flight Sales

13. Service Excellence & Service Recovery

14. Aviation Safety

 

Training Methodology :

 

LECTURES :

- Power Point Presentation

- Question and Answer

- Self Assessment

- Task Sheet

 

VISUAL : - Video Presentation

 

AUDIO : - Voice Recording and Playback

 

ACTIVITY :

 

- Role Play and Sharing of Experience

- Demonstration and Practical Application

- Simulation

- Presentation

- Games

- Group Discussion

- Dry Run - Practical with Equipment

Provides an insight into Aviation History, Airline Codes and Service Fundamentals that are followed strictly by International
and Domestic Airlines to facilitate Operational and Service Delivery Requisites.

The program is designed to cover all essential aspects of Airport Functions :

 

1. Introduction to Airport Division

2. Aviation Fundamentals

3. Reservations : Baggage Screening and Queue Management

4. Check In Procedures

5. Baggage Make up Area

6. Security Hold Area and Boarding Gate

7. Boarding Gate Formalities and Announcements

8. Arrival Procedures

9. RAMP Management

10. Frequent Flyer Program

11. SABRE - Basic Reservation and Check- in

12. Airport Familiarisation Visit

 

Training Methodology:

 

LECTURES: -

 

Power Point Presentation

- Question and Answer

- Self Assessment

- Task Sheet

 

ACTIVITY:

- Role Play and Sharing of Experience

- Demonstration and Practical Application

- Simulation

- Presentation

- Exercises

- Group Discussion