Overview
Customer Relationship Building
Highlights
Defining the Best Practices
In the Courtesy Components using P.A.R.C.H Concept
Focus :
Impression Making Practices and Courtesy Techniques
Manifest -Thoughts, Words and Deeds
To complement the People Person in you
Focus :
The ability of the individual to understand the relevance of each Parameter besides showing them the way to fulfill the PARCH perspectives during Customer engagement
Social Attributes
Self Awareness and Identification of Positive and Negative Behavioural Traits
Focus :
Developing the Sociable Characteristics of the Individuals
Methodology
01. Power Point Presentation
02. Worksheet - PARCH Qualities
03. Discussion
04. Role Play
Overview
Behavioural Etiquette and Pleasant Attitude
Highlights
Your Understanding
Deportment for Success :
The Individual’s Physical Carriage which is fundamental in creating that first positive impression
Non-Verbal Communication skills
Gesturing, Facial and Body Carriage Language
Verbal Communication skills
Right Communication Cue
Focus :
Key Learning Elements of Verbal & Non Verbal Traits
As Others See Us
How we are being perceived by others through our Interactions and Behavioural Traits
Johari Window Principles
Significance of Feedback and Disclosure at work as required To foster positive Internal Customer Relationship building
Focus :
Indicates the level of professionalism portrayed by the Individuals and its impact on Customer Impression Management
Methodology
01. Power Point Presentation
02. Exercise - Facial Expression
03. Video
04. Exercise - Johari Window
05. Discussion
Overview
Best Practises for Corporate Etiquette
Highlights
Basic Etiquette and Gracious Living
Guidelines for Gracious living
Salutations and Greetings
When Out and About - Daily Engagement
Keys to a Success Story
Focus :
Creating a Positive First Impression
Business Protocol - The Road to Success
Punctuality
First Impressions
Formal and Business Introductions
Handshakes
Professional Image
Business Card Etiquette
You and Your job
Office Parties
Focus :
Establishing a competitive edge in the Corporate Environment
Interactive Skills - Conversation Tips
Art of Communication
Sensible Small Talk
Telephone Manners
Cell Phone Practices
In-flight Decorum
Focus :
Competitive edge in the Corporate Environment
Methodology
01. Power Point Presentation
02. Demonstration
03. Role Play
