1. Certificate Course in Aviation Management

9 months 6  days per week* 2.5 hours per day from Monday - Friday ( flexible timings available )   * Six hours every Saturday – Management Sessions

2. Certificate Course in Retail Operations Management

9 months ( 6 + 3 months internship ) 6 days per week* 2.5 hours per day ( flexible timings available )   * Six hours every Saturday - Management Sessions

3. Certificate Course in Hospitality Management

12 months ( 9 + 3 months internship ) 6 days per week* 2.5 hours per day from Monday - Friday ( flexible timings available )   * Six hours every Saturday - Management Sessions

LEARNING OUTCOME
1. Perspective Aviation Management
You will gain the knowledge to enable you to appreciate :
	Various techniques of Make-up, Hair Styling, Deportment and Decorum to project a professional image.
	The nuances of spoken English and a platform to build Self Confidence in people interaction skills.
	Customer Care fundamentals and the critical success factors essential to Service Management
	Various facets of Attitude Formation which impact the role of the Service Providers
	Teamwork contributing to Work Productivity in fulfillment of Service Excellence
	Understanding emotions to enhance Relationship Building and handling of difficult situations
	Things to keep in mind when preparing and appearing for Interviews
	Aviation World  will take you through a Basic Induction on the essentials of Airline Terminology and References that are International Communication norms
	Code of Conduct provides detailed  insight into the Governance and Compliance  by Cabin Crew to ensure smooth In-flight Operations
	In-flight and Safety Announcements  anchors on the various elements of  Announcement making that impacts a well delivered Announcement
	Showcase the Wide-body and Narrow-body Aircraft Cabin Interior Layout with  Features and Facilities that will enhance Customer Comfort and In-flight Safety
	Highlight on the Galley Features and  Galley Loading information and how they contribute to the facilitation of the Meal Service Delivery
	Comprehensive study on Aviation Food and Beverage that support In-flight Service        level which impacts Service Excellence
	Duties and Responsibilities offers an insight into the Cabin Crew overall  Responsibilities and also the Specific Functions at various Service Levels
	In-flight Services Procedures and Meal Service Delivery provide learning on Local and International Cuisines that impact the pattern of Meal Service Delivery
	A  Prelude to Fine Dining Nuances and International Dining Norms broaden the Social Skills on managing Dining and Entertainment Etiquette
	Defining the Service Gaps and Service Recovery engagement will enable the Organization to achieve Excellence in Service
	Encompass Safety Equipment, Emergency  Procedures contributing to safe  and efficient Flight Operations
	Insight  into Airport Terminology, Airline Codes adhered to by Domestic and  International Carriers
	Role of the Ground Services Personnel and Airline Reservations Department as the first point of contact and the positive impression created on the Passengers
	Extension of service level exceeding Customers expectations during Flight Boarding and Flight Arrival for that positive Moments of Truth
	Frequent Flyer Program and the Fringe Benefits offered by Airlines to Passengers so as to  acquire Passenger Retention and Brand Loyalty
	Allowances and Restrictions on Carriage of Check - in Baggage
	Primary Boarding Checks, Dissemination of Flight Information, Security of Passengers, are vital and essential services contributing to Flight Safety
	Region of Aircraft Movement and Parking, activities and its impact on Passenger Movement, Equipment Handling and Personal Safety of Apron Staff
	Flight Booking and Ticketing using the  SABRE System widely used by Airlines to facilitate Flight Reservations and Check - in
	Experience the feel of the Airport environment through a Familiarization Visit of the  Operational areas to experience the seamless service offered by the Service Personnel
2. Retail Operations Management Perspectives
You will gain the knowledge to enable you to appreciate :
	Various techniques of Make-up, Hair Styling, Deportment and Decorum to  project a professional image.
	The nuances of spoken English and a platform to build Self Confidence in people interaction skills.
	Customer Care fundamentals and the critical success factors essential to Service Management
	Various facets of Attitude Formation which impact the role of Service Providers
	Teamwork contributing to Work Productivity in fulfillment of Service Excellence
	Understanding emotions to enhance Relationship Building and handling of difficult situations
	Things to keep in mind when preparing and appearing for Interviews
	Aviation World will take you through a Basic Induction on the essentials of Airline Terminology and References that are International Communication norms.
	Code of Conduct provides detailed insight into the Governance and Compliance by Cabin Crew to ensure smooth In-flight Operations
	In-flight and Safety Announcements anchors on the various elements of Announcement making that impacts a well delivered Announcement
	Showcase the Wide-body and Narrow-body Aircraft Cabin Interior Layout with Features and Facilities that will enhance Customer Comfort and In-flight Safety
	Highlight on the Galley Features and Galley Loading information and how they contribute to the facilitation of the Meal Service Delivery
	Comprehensive study on Aviation Food and Beverage that support In-flight Service level which impacts Service Excellence
	Duties and Responsibilities offers an insight into the Cabin Crew overall Responsibilities and also the Specific Functions at various Service Levels
	In-flight Services Procedures and Meal Service Delivery provide learning on Local and International Cuisines that impact the pattern of Meal Service Delivery
	A Prelude to Fine Dining Nuances and International Dining Norms broaden the Social Skills on managing Dining and Entertainment Etiquette
	Defining the Service Gaps and Service Recovery engagement will enable the Organization to achieve Excellence in Service
	Encompass Safety Equipment, Emergency Procedures contributing to safe and efficient Flight Operations
	Insight into Airport Terminology, Airline Codes adhered to by Domestic and International Carriers
	Role of the Ground Services Personnel and Airline Reservations Department as the first point of contact and the positive impression created on the Passengers
	Extension of service level exceeding Customers expectations during Flight Boarding and Flight Arrival for that positive Moments of Truth
	Frequent Flyer Program and the Fringe Benefits offered by Airlines to Passengers so as to acquire Passenger Retention and Brand Loyalty
	Allowances and Restrictions on Carriage of Check - in Baggage
	Primary Boarding Checks, Dissemination of Flight Information, Security of Passengers, are vital and essential services contributing to Flight Safety
	Region of Aircraft Movement and Parking, activities and its impact on Passenger Movement, Equipment Handling and Personal Safety of Apron Staff
	Flight Booking and Ticketing using the SABRE System widely used by Airlines to facilitate Flight Reservations and Check - in
	Experience the feel of the Airport environment through a Familiarization Visit of the Operational areas to experience the seamless service offered by the Service Personnel
3. Hospitality Management Perspectives
You will gain the knowledge to enable you to appreciate :
	Introduction to Hospitality and Statutory Conformation of 5 Star Hotels
	Introduction to Core and Support Departments and their Functions
	Importance of Inter-Departmental Co-ordination to provide Service consistency
	Familiarization with Front Office Terms for effective communication
	Types of Hotels frequented by  Business and Leisure Travelers and varied Meal Plans available to Tourists
	Insight into Reservations Departments’  Basic Functions
	Importance of Reservations Department
	Key Functions and Responsibilities of Reservations Department
	Systems and Procedures followed while taking a booking and creating a Reservation.
	Insight in to sources and types of Reservations.
	Importance of Yield Management impacting Room Revenue
	Insight into Front Office Departments’  Basic Functions
	Key Functions and Responsibilities of Rooms Control Department
	Importance of Airport Services and Related Functions
	Systems and Procedures followed while taking a Guest Check - in /Check-out
	Procedures involved in Group Movement and Systematic Crew Check-in/Check-out
	Calculation of Hotel Revenue Figures and their impact on the Total Hotel  Income
	Responsibilities of Bell Desk in the facilitation of baggage delivery and related services
	Importance of Front Desk Reports for smooth operations
	Key functions and Responsibilities of Guest Relations Department
	Liaison with other departments, Guest Room Amenities
	Relationship Building and Complaint Management
	Introduction to Butler Department and Key Functions
	Handling guests on Executive Floors and their Special Requests
	Executive Floor Room Amenities and Special Services
	Insight into Telephones Departments’  Basic Functions
	Handling External and Internal Calls
	Procedures and Processes while handling Emergency Situations
	Liaison with other departments
	Wake up calls, Guest Messages and Fascimile
	Insight into the Department’s Basic Functions and Attributes of a House Keeping Personnel
	Liaison of House Keeping and Front Office Department in tallying the  Physical and System
	Status of Hotel Rooms
	Upkeep and Maintenance of Guest Rooms/ Suites and Role plays
	Floor Pantry Management
	Lost & Found
	Procedures and Processes followed for the Smooth Functioning
	Catering to Guest Requests
	Minibar stock Inventory Management
	Insight into the Basic Functions and Importance of Laundry Department
	Various services offered by Laundry
	Linen Room and Uniform Room inventory controls
	Maintenance of Guest Linen and Staff Uniforms
	Par Stocks
	Importance and role of Contract Agencies
	Importance of Business Centre and the services provided.
	History and Concept of Spas.
	Spa Therapies and Services
	Management of various Entry and Exit points
	Procedures during Emergency and Alert situations