Our training programs are conceptualised and designed by professionals to meet the Industry Standards. While defining the Curriculum, we are equally mindful of the principles of effective learning by ensuring they are:

 

1. Customised to meet specific Learning Needs

2. Comprehensive to meet Industry Needs

3. Tailored to encourage Student's engagement and interaction

 

In the final analysis we will not only impart knowledge but will also facilitate you to embark on a journey of discovering your inner self and potential.

 

 

A comprehensive study of Retail Management that defines the Governance, Functions and required Skills in Services and People Management within the Retail Industry

 

 

Offers you extensive Learning Elements in realising your Professional and Personal Development in English and Retail Management:

 

  Image And Impression Management

Gives you a new makeover that enhances both your Corporate and Individual image.

 

Training Curriculum includes :

 

1. Grooming and Deportment

2. Etiquette and Social Norms

3. Body Language in Communication

4. Basic and Advanced English

 

We share the responsibility and commitment to transform you to....A New You; an individual who is confident and inspired to take on the challenges ahead.

 

Grooming And Deportment

 

Provides you with all the necessities to enhance your Image and Impression Management, Etiquette and Social Skills.

 

You will learn to acquire distinguished conduct that is admired thus building credibility to differentiate you in a competitive market.

 

Advance English Lessons

 

Are conducted during Saturday Tutorials to further intensify your Social Engagement Skills and Conversational Abilities. This will not only set you apart as a well groomed but also an equally well spoken individual who is befitting for positioning in the Service Industry.

 

  Customer Care Fundamentals

Discovering your potential as the Service Provider and the basics of Customer Management contributing to Customer
Delight and Retention.

 

You will have the opportunity to appreciate :

 

1. Role of the Service Provider

2. Know the Different Guest Profiles

3. Service Value Chain for Guest Delight

4. Redefine Courtesy Techniques in Guest Management

5. Specific Guest Engagement Skills

6. Communication Cue

7. Listening Acumen

 

  Behavioural Development

A fundamental essential of the Service Industry revolves around the human factor.
The program circumvents the Leadership Dynamics and people engagement under different circumstances.

 

You will have the opportunity to appreciate :

 

1. Attitude Formation for Success

2. Team Dynamics and Service Delivery

3. Understanding Emotional Quotient

4. Motivation Fundamentals

 

Our program sees the eventuality of your development perspectives in honing your people management skills to ease work related challenges.

 

Training Methodology :

 

LECTURES :

- Power Point Presentation

- Question and Answer

- Self Assessment

 

VISUAL : - Video Presentation

 

AUDIO : - Voice Recording and Playback

 

ACTIVITY :

- Role Play and Sharing of Experience

- Demonstration and Practical Application

- Presentation and Impromptu Speech making

- Games

- Group Discussion

 

  Retail Management

The Curriculum will equip the aspirants with comprehensive learning of Retail Operations and Functions, Merchandising, Customer Centric Service Attitude and Facilitations are the cohesive elements contributing to the success of the competitive Retail Business.

 

To further consolidate their capabilities in real time situational handling and to acquire a feel of the Retail Organizational Culture, they will be assigned an optional Internship with a leading Retail Enterprise.

 

Retail course framework covers all essential areas to consolidate their learning:

 

1. Governance in the Retail Business

2. Organised and Unorganised Retail

3. Basics in Retail Management

4. Category Management – Planning, Buying and Defining Merchandising

5. Retail Store Operations

6. Statutory Requirement

7. Retail Terminology

8. Categorisation of Products

9. Customer Facilitations

10. Supply Chain Management

11. Marketing

12. Point of Sale System

 

Training Methodology :

 

LECTURE:

- Question and Answer

- Assessment

 

VISUAL: - Video Presentation

 

AUDIO: - Voice Recording and Playback

 

ACTIVITY:

- Role Play and Sharing of Experience

- Exercises

- Presentation

- Quiz

- Group Discussion

- Demonstration and Simulation

 

 

 

Objective : Providing our Trainees the Training requirements to enable them to participate in the various Promotion Exercises which will encompass the Recruitment of Candidates Processes to the Placement Activities of the Trainees

 

 

1. Tele-calling

2. Admission

3. Ground Level Promotions

4. Placements

 

 

1. Enhance their Communication Skills

2. Develop Self Confidence that leads to better self esteem

3. "Earn while you Learn" opportunities